We Handle the Hard Part
Insurance Claims Made Simple
Dealing with insurance after an accident is stressful enough. Rob's Auto Body works directly with all major carriers, manages the entire claims process on your behalf, and advocates for the repairs your vehicle actually needs.
Your Advocate From Start to Finish
Most body shops just fix what the insurance company approves. We fight for what your vehicle needs. As a direct repair facility with over 25 years of experience, we know exactly how to navigate the claims process — and we use that knowledge to protect you, not the insurer.
How the Claims Process Works
Bring Your Vehicle In
Drive in or have your vehicle towed to our shop. We'll perform a thorough inspection and document all damage — visible and hidden — before anything else.
We Contact Your Insurer
We open the claim directly with your insurance company on your behalf. You don't need to negotiate or explain the damage — that's our job.
Estimate & Approval
We prepare a detailed repair estimate and submit it to your carrier. If the insurer's initial estimate is too low, we negotiate supplements to ensure all damage is covered.
Repairs Begin
Once approved, our experienced technicians begin work using OEM or quality aftermarket parts. We keep you updated throughout the process.
Final Inspection
Every repaired vehicle goes through a rigorous quality inspection before delivery. We won't release your car until it meets our standards — and yours.
Pickup
You pay only your deductible. We handle the rest directly with your carrier so you can get back on the road with confidence.
We Work With All Major Carriers
Direct billing relationships with every major insurance company in New York.
Why Choose Rob's for Your Insurance Repair
You Choose Your Shop
New York law gives you the right to choose your own repair facility. Your insurer cannot require you to use their preferred shop — and we'll remind them of that if needed.
Supplement Negotiation
Hidden damage is common after a collision. When we find additional damage during repairs, we document it and negotiate directly with your insurer for full coverage.
Rental Car Coordination
If your policy includes rental coverage, we'll coordinate the rental directly with your carrier so you're never left without transportation.
Quality Workmanship
Every insurance-covered repair is completed to the highest standard. We take pride in our work and stand behind every vehicle that leaves our shop.
OEM Parts Advocacy
We advocate for the use of original manufacturer parts whenever possible, ensuring your vehicle's safety systems and resale value are fully preserved.
Transparent Communication
We keep you informed at every stage — no surprises, no runaround. You'll always know the status of your vehicle and what's being done.
Common Questions
Had an Accident? We're Ready to Help.
Bring your vehicle in or request a free estimate online. We'll take it from there.